frequently asked questions
Do you offer support over the phone?
We can be reached at (855) 229-9665.
Why does my Venue product not respond to DMX control signals?
The power indicator light is on, but the fixture does not appear to be working.
What is Master/Slave Mode?
How do I send my unit in for warranty repair/service?
How do I use my Venue product with a DMX controller?
Can I use XLR microphone cable instead of DMX cable?
Some patterns are blocked or do not appear.
Where is the fuse located and what size is it?
What is DMX?
How can I get different or replacement gobos?
What is Sound Active Mode?
What is the maximum DMX cable length recommended to use my devices?
The power indicator light does not turn on.
How can I find a list of my Venue product's DMX control functions?
The fixture set to Slave Mode in my Master/Slave environment is not synchronizing correctly.
What is Prop 65?
Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.
There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.
Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.
We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.
For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit: